Guidelines regarding product return, exchange, and replacement
Product Returns or Exchanges:
Products must be returned in sealed vials or original packaging within 60 days of shipment date. If over 60 days, an exchange order of equal or greater value must be placed. Product must be eligible for resale.
Product Replacement:
Product replacement will be issued if there is a demonstrable manufacturing defect or labeling error.
Implant Guarantee:
Implants that fail to achieve osseointegration are covered by our WARRANTY POLICY.
Surgical Instrument Guarantee:
Implant Direct does not accept return of drills or surgical instruments removed from their original package for reasons of cutting edge wear or rust formation due to handling variables outside our control.
Product Shipping Errors:
Shipping costs waived upon shipment of replacement product.
To initiate a return:
Customer are advised to follow the INSTRUCTIONS ON HOW TO INITIATE RETURNS. Customer can receive a Return Material Authorization (RMA) number after initiating a return and will be notified of the status via email. Customers can also contact Customer Service at 888-649-6425 for guidance. INITIATE RETURN NOW
If you wish to reach our customer service, please call 888-649-6425 M-F 5am - 5pm PST or email us at
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