FAQ

New Store Upgrade Changes:
  1. Use these new URLs to access our e-commerce store:
      US: https://store.implantdirect.com/us/en/
      CAN: https://store.implantdirect.com/ca/en/
  2. For security purposes, we haven't migrated any saved credit cards to our new system. When logging in for the first time, you can save your credit card to your account.
  3. You will only be able to use one credit card when placing an order.
  4. If you need to make any changes to your order or account, customer service will be happy to assist by calling 1-888-649-6425.
  5. You could use your store credits by reaching out to customer service.

Returns & Replacements
Implant Direct's Guidelines Regarding Product Return, Exchange, and Replacement:
  1. Product Returns or Exchanges: Products purchased from Implant Direct within sixty (60 Days) from the invoice date of the respective products may be returned. The purchase price for returned Products will be refunded to the form of payment used at the time of purchase. Products purchased from Implant Direct within (12) months from the invoice date of the respective Products may be returned for credit only. Products tied to a promotion may be returned for credit only/no refund. Products purchased in a kit or set cannot be returned an/or exchanged as individual components. Only Products that are still in their intact original packaging will be considered for return. The original packaging and the Products may not be damaged, marked, or otherwise altered. Product must be eligible for resale. Sterile items such as implants, healing collars and cover screws must have at least 2 years of shelf life left to be eligible for return. Infection prevention products and Medit intraoral scanner are subject to a 20% restocking fee. All sales of temperature-controlled products, including biomaterials and Chairside, are considered final. Implant Direct will not accept returns or exchanges of temperature-controlled Products.
  2. To initiate a return: Customers must obtain a Return Material Authorization (RMA) number prior to returning the products. The RMA number must be indicated on the outside of the package. Customers can also contact Customer Service at 888-649-6425 for guidance. INITIATE RETURN NOW
  3. Implant Guarantee: Implants that fail to achieve osseointegration are covered by our WARRANTY POLICY.
  4. Surgical Instrument Guarantee: Implant Direct does not accept return of drills or surgical instruments removed from their original package for reasons of cutting edge wear or rust formation due to handling variables outside our control.
  5. Product Shipping Errors: Shipping costs waived upon shipment of replacement product.
  6. Product Replacement: Product replacement will be issued if there is a demonstrable manufacturing defect or labeling error.

Ordering
  • Implant Direct offers the most intuitive online support and shopping cart to place orders at your convenience, 24 hours a day.
  • Customer Service, Sales, and Technical Support: 1-888-649-6425 - Monday-Friday 5:00AM-5:00PM PST
  • To Fax a Purchase Order: 661-705-4920

Viewing Orders
To easily view your ORDER HISTORY, simply follow the link to the Account Tab where you can view your current and previous orders.

Shipping & Delivery
  • All orders placed prior to 3:30 PM PST, Monday – Friday will ship the same business day.
  • Orders placed after 3:30 PST are released for shipment on the next business day.
  • Saturday delivery options are available in select areas only
  • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart where you will be offered Shipping Method choices and their prices.
  • FedEx and UPS will not deliver to a Post Office Box.
  • If you experience difficulties with your payment entry, please contact Customer Service at 888-649-6425 or via email at css@implantdirect.com. Our customer service hours are 5:00 AM to 5:00 PM PST, Monday – Friday.
  • You will receive a shipment confirmation at the email address linked to your account when your order has shipped, and tracking information shortly thereafter.
  • Customer Pick-up is available at Implant Direct’s Distribution Center, 1889 W. Mission Blvd. Pomona, California, 91766. For Canadian customers - the address is 150 Via Renzo Dr, Unit 2 Richmond Hill, Ontario, L4S 0J7
If you wish to reach our customer service, please call 888-649-6425 M-F 5am - 5pm or email us at css@implantdirect.com
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